FASHION STORE ONLINE LIMITED T/A FOREVER UNIQUE CONSUMER TERMS & CONDITIONS (version 04 November 2022)
1. About Us
1.1 We are Fashion Store Online Limited T/A Forever Unique, a company registered in England and Wales under company number 13912686 with our registered office at 98 Cheetham Hill Road, Manchester, United Kingdom, M4 4EX (We or Us). The Fashion Store Online VAT number is
412914811. We operate the website www.foreverunique.co.uk (the Site).
1.2 If you wish to contact us for any reason, including because you have complaints, you can contact us by emailing our Customer Services Team at firstname.lastname@example.org or by telephone at 0845 121 3000.
2.1 Please read the following terms and conditions (the Conditions) carefully as use of and/or buying from the Site means that you will be bound by them on purchasing any of the products (the Products) listed on
2.2 These Conditions apply to any contract between us for the sale of Products to you (a Contract).
Please read these Conditions carefully and make sure you understand them before ordering any Products from
our Site. Please note that before placing an order on the Site (an Order), you will be asked to agree to these
Conditions. If you refuse to accept these Conditions, you will not be able to order any Products from our Site.
2.3 We reserve the right to remove, modify or change, without notice, any information on this Site from time to time. We may change these Conditions at any time by posting notice of the changes on the Site. If you
use the Site after we have posted the changes, you will be bound by the new terms. You should therefore ensure that you read the Conditions each time you use the Site.
2.4 If we have to revise these Conditions as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy
with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel the Contract, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
3. Use of the Site
3.1 The content of this Site is owned by or licensed to us. You may not copy, reproduce, modify, distribute,
republish, re-sell display, post or transmit any part of this Site without our permission. You may view or print individual pages only for your own personal use. We may suspend, alter, restrict or terminate at any time
access to or use of this Site.
3.3 These Terms are governed by English law. This means your use of the Sites and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will
be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.
4. Sale of Products
4.1 The images of the Products on our Site are for illustrative purposes only. We have made every effort to display the colours accurately but we cannot guarantee that your computer’s display of the colours accurately
reflects the colour of the Products.
5. Placing an Order
5.1 By placing an Order, you are offering to purchase Products on the following Conditions. All Orders are subject to availability and confirmation of the Order price by us. If we are unable to supply you with Products, we will inform you of this by e-mail and we will not process your Order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
5.2 Our shopping pages will guide you through the steps you need to take to place an Order with us. Our Order process allows you to check and amend any errors before submitting your Order to us. Please take
the time to read and check your Order at any stage of the Order process.
5.3 The prices of the Products are inclusive of VAT and will be as quoted on our Site at the time you submit your Order. The prices of the Products may change from time to time but will not affect any Order you
have already placed.
5.4 After you place an Order, you will receive an email from us acknowledging that we have received your Order. However, please note that this does not mean your Order has been accepted.
5.5 We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (a Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.1 Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any
delay in delivery occurring due to postal delays or events outside of our control.
6.2 We will contact you with an estimate delivery date, which will be within 3-5 days after the date of the Dispatch Confirmation.
6.3 Delivery of an Order will be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
6.4 You own the Products once we have received payment in full, including all applicable delivery
6.5 If we miss the (3-5) day delivery deadline for any Products, you may cancel your Order straight
6.5.1 we have refused to deliver the Products;
6.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances);
6.5.3 you told us before we accepted your Order that delivery within the delivery deadline was essential.
6.6 If you do not wish to cancel your Order straight away or do not have the right to do so, you can give
us a new reasonable deadline for delivery. You may cancel your Order, if we do not meet the new deadline.
6.7 If you choose to cancel your Order for late delivery, you can do so for some of the Products or all of
them unless splitting them up will significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them and we will pay the costs of this. After you cancel your Order, we will refund any sums you have paid to us for the cancelled Products and their delivery.
7. International Dispatch
7.1 We deliver to the countries listed on this page http://www.foreverunique.co.uk/delivery (International
Delivery Destinations). However, there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
7.2 If you order Products from our Site for delivery to one of the International Delivery Destinations, your Order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
7.3 You will be responsible for payment of any such import duties and taxes. Please contact your local
customs office for further information before placing your Order.
7.4 You must comply with all applicable laws and regulations of the country for which the Products are
destined. We will not be liable or responsible if you break any such law.
8.1 You can only pay for Products using a debit card, credit card, PayPal or gift vouchers. We accept the
following: Mastercard and Visa credit cards, Visa, Maestro, Delta, Solo or Electron debit cards, American
Express charge cards and you can also use PayPal.
8.2 For orders that are placed through the website customers are still contracting with Fashion Store Online Ltd T/A Forever Unique and in the event of a dispute or a refund Fashion Store Online Ltd, would be responsible.
8.3 Delivery costs will be charged in addition to the price payable for Products. Delivery costs are clearly
displayed where applicable and will be advised to you during the check-out process before you confirm your Order.
9.1 Consumers have a legal right to cancel a Contract during the period set out below. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to
receive or keep the Products, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or
Trading Standards office.
9.2 Unless the Product is faulty, this cancellation right does not apply in the case of underwear, swimwear and bodysuits.
9.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have
ordered and how it is delivered, as set out in the table below:
End of the cancellation period
Your Contract is for a single item (which is not delivered in instalments on separate days).
The end date is the end of 14 days after the day on which you receive the Products.
Your Contract is for either of the following:
one item which is delivered in instalments on separate days.
multiple items which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Products or the last of the
Your Contract is for the regular delivery of an item over a set period.
The end date is 30 days after the day on which you receive the first delivery of the Products.
9.4 To cancel a Contract, you just need to let us know that you have decided to cancel. You can email us at email@example.com or contact our Customer Services team by telephone on 0845 121 3000. If you are emailing us or writing to us, please include details of your Order to help us to identify it.
9.5 If you cancel your Contract, we will:
9.5.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling
them in a way which would not be permitted in a shop (if we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay
us an appropriate amount);
9.5.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method); and
9.5.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
18.104.22.168 if you have received the Products and we have not offered to collect them from you: 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us
with evidence that you have sent the Products back to us; or
22.214.171.124 if you have not received the Products or you have received them and we have offered to collect
them from you: 14 days after you inform us of your decision to cancel the Contract.
9.6 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you
incur in returning the Product to us.
9.7 We will refund you on the credit card, debit card or PayPal accounts used by you to pay. If you used vouchers to pay for the Products, we may refund you in vouchers. From the date that your parcel has been returned, it can take up to 28 working days for a refund to be processed to your original method of payment. Once processed, you will receive a refund confirmation email and funds will then be visible in your account within the next 3-5 working days, dependent on your payment provider’s processing times.
9.8 If the Products have been delivered to you before you decide to cancel your Contract:
9.8.1 you must return them to us without undue delay once the contract is cancelled. The cancellation of the contract does not affect your statutory rights. To send back please see our returns page for information.
9.8.2 unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us. This is covered in the form of a £3.99 processing fee that is deducted from the final refund amount. This applies to all orders placed after 09/01/2023. For orders placed between 01/06/2022 and 09/01/2023, the returns fee is £1.95. If the Products cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
9.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described.
These legal rights are not affected by your right of return and refund or anything else in these Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards
10. Limitation of Liability
10.1 If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
10.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business, resale or rehire purposes and we have no liability to you for any loss of profit, loss of
business, business interruption, or loss of business opportunity.
10.3 We do not in any way exclude or limit our liability for:
10.3.1 death or personal injury caused by our negligence;
10.3.2 fraud or fraudulent misrepresentation;
10.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
10.3.4 any breach of terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory
quality, fitness for purpose and samples); and
10.3.5 defective products under Consumer Protection Act 1987.
11. Use of Forever Unique Mark, Images and Site
11.1 The Forever Unique name and trade mark remain the property of Fashion Store Online Limited at all times.
You may only use them to directly advertise or otherwise market genuine Forever Unique products. Any use of the Forever Unique name and trade marks in a manner that suggests a connection between you and us other
than as customer and supplier is expressly forbidden. You may not register a domain name consisting of or incorporating the words “Forever Unique”. You may not set up an on-line or a physical shop called “Forever Unique”. The use of photographs and other copyright material requires our permission.
11.2 You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of
association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Site must not be framed on any other site, nor may you create a link to
any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.
11.3 This Site may contain links to other sites, which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content or availability of those sites.
12. Events Outside Our Control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our
obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
12.2.1 we will contact you as soon as reasonably possible to notify you; and
12.2.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control
affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
12.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel a Contract please contact us. If you opt to cancel, you will have to return (at our cost)
any relevant Products that you have already received and we will refund the price you have paid, including any delivery charges.
13.1 Emails to you will be sent to the address you specify to us. You must provide us with a valid email address, and it is your responsibility to inform us of any changes to that address. By placing an Order with us,
you are agreeing to receive email communications from us.
13.2 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions. We will always notify you by posting on this webpage of the Site if this happens.
13.3 You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing. Consumers who have purchased Products as a gift may transfer the benefit of our warranty to
the recipient of the gift without needing to ask our consent.
13.4 A person who is not a party to the Contract shall not have any rights under or in connection with it pursuant to the Contracts (Rights of Third Parties) Act 1999.
13.5 If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the
extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
13.6 These Conditions shall be construed in accordance with English law and the courts of England. This means a Contract for the purchase of Products through the Site and any dispute or claim arising out of or in
connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. If you are a resident of Northern Ireland, you may bring proceedings in Northern Ireland and if you are a resident of Scotland, you may bring proceedings in Scotland.
14. Discount Codes
14.1 Account discount codes - Discount codes may from time to time be offered to our account holders; such codes may only be applied to purchases made through the account in respect of which the discount code
was offered and registered.
14.2 Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Site.
14.3 The conditions of use relating to any discount code will be specified at the time of issue.
14.4 Unless stated, promotion codes aren’t valid on sale items.
15. Gift Vouchers
15.1 Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.
15.2 Unless otherwise stated, gift vouchers will expire automatically, 6 months after purchase.
15.3 We do not accept any responsibility for stolen or deleted gift vouchers.
15.4 We’ll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We shall not be responsible for any delays, no matter how they are caused.
15.5 Please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than the intended recipient
if the email address that you have entered is incorrect. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than the intended recipient after delivery. Make sure the
intended recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
15.6 From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email
address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
15.7 The Gift Card is not for re-sale and cannot be exchanged for cash. No change or refund will be given
16.1 T&Cs WhatsApp competition.
16.2 Competition valid for UK residents only. One entry per person. Conditions – need to sign up to Forever Unique emails, Follow our @foreveruniqueofficial Instagram page. Must inbox us on Instagram with why they are unique.
17. Business Customers (Wholesale Customers)
17.1 For Business Customers please access the Terms and Conditions on the business website.
18.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay Later
18.2 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
18.3 Should any returns be made on the “3 for 2” promotion, the free item must be returned or the value of the item will be deducted from your refund.
18.4 Any returns from a purchase made on or after 9th January 2023 will encounter a £3.99 fee, that will be deducted from the refunded amount.
18.5 Forever Unique cannot be held responsible for courier delays resulting from extreme weather conditions, where couriers will not put their staff at risk. Equally applicable to courier strikes.
19. Mobile Terms of Service
19.1 The Forever Unique mobile message service (the "Service") is operated by the brand Forever Unique (“Forever Unique”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Forever Unique’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Forever Unique through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Forever Unique. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
19.2 You may opt-out of the Service at any time. Text the single keyword command STOP to Forever Unique or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Forever Unique mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to Forever Unique or email firstname.lastname@example.org. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our https://www.foreverunique.com/privacy-policy
You will only receive SMS from us when you have opted in to receive SMS, usually via our Sign Up form.
You can unsubscribe and opt-out of SMS campaigns at any time.