Returns

UK CUSTOMERS – RETURNS SERVICE

Update to our Returns Policy - 2023

Please be aware that as per our T&C’s, returns will now be subject to a £3.99 fee to be deducted from the refunded amount. We are joining fellow high street and online retailers in introducing this small charge to work towards reducing our carbon footprint and the environmental impact of returns from online shopping. Please see https://www.foreverunique.com/terms-and-conditions for full T&C’s.

FOLLOW THESE STEPS TO RETURN YOUR ORDER WITHIN 14 DAYS OF RECEIPT:

 - Go to 'My Account', click on 'My Orders' and then 'View Orders' and 'Create a Return' at the bottom of your order page. Enter the required information relating to your return. 

 - Select one of the two Royal Mail return options as below to generate a label or QR code

PRINTER REQUIRED:

Please print your postage label and attach it to the front of your parcel. You can then send your parcel via a Post Office. 

NO PRINTER REQUIRED:

After registering your return on the Royal Mail portal, you will be sent an email with a QR code. You can present your QR code at the Post Office and a label will then be printed for you in branch.

Please include your returns note inside the parcel and mark the applicable returns reason, and you must also remember to obtain a proof of postage receipt.

If you have lost your returns note, simply click here to print off a new one. Please note, we do not currently offer an exchange service.

UK returns are ONLY provided via the Royal Mail Returns Portal.

If you wish to use another courier for your return, this cost will not be covered by Forever Unique. Our return address is as below:

Forever Unique

98 Cheetham Hill Road 

Manchester

M4 4EX

England

Please state your order number on the outside of your return parcel and insert your return note or a copy of your invoice inside the returned parcel.

Please obtain the Proof of Postage receipt so you can track your parcel.

All items must be returned unworn, as sold with tags intact. We are unable to offer a refund if a product is returned with make-up stains, marks, perfume, fake tan,or if the hygiene seal has been tampered with. We are not able to refund items that appear to be worn, washed and not in their original condition. 

IMPORTANT NOTES:

Returns Services are only available via the Royal Mail Returns Portal. Any other way of posting returned goods are payable by the customer and the cost of postage is not refundable.

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.

Swimwear: For hygiene reasons, swimwear can only be returned if the protective seal is still intact.

Bags and Accessories: Please take care not to damage, scratch or mark any delicate goods when examining them.

Please ensure you return your unworn goods in a fully resaleable condition, with swing tags attached, within 14 days of receipt.

All items should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. Forever Unique does not accept responsibility for any damage to items which occurs during return shipping.

All goods will be inspected on return.

You will receive an email to state that your parcel has been received into our warehouse, and it can then take up to 28 working days for your refund to be processed from receipt of the returned parcel.

You will receive another e-mail once your refund has been processed. Funds will then be visible in the account of your original payment method within 3-5 days.

Any refund will automatically be issued to the card you used to place the original order.

Refund processing times may vary during busy periods, including sale periods. We will endeavour to process your refund as quickly as possible.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition or outside of our 14 day returns period, we may have to send it back to you.

INTERNATIONAL CUSTOMERS

FOLLOW THESE STEPS TO RETURN YOUR ORDER WITHIN 30 DAYS OF RECEIPT

Our returns address is:

Forever Unique

98 Cheetham Hill Road

Manchester

M4 4EX

England

To complete your returns note: Please tick refund next to your listed items and select one of the reason codes. Enclose this completed returns note within your parcel.

Forever Unique do not offer pre-paid international returns. All return postage costs must be met by the buyer.

Please return your parcel using a recorded postal service and obtain a proof of postage receipt. We cannot issue a refund for missing parcels that have not been sent using recorded delivery.

If you have lost your returns note, simply click here to print off a new one.