FAQ TOPICS

All parcels are required to be signed for upon delivery, if you are not home at the time of delivery, your parcel may be left with a neighbour or the courier will attempt delivery the following day.

Once your order has been despatched, you will receive an email from the couriers with the tracking details of your parcel.

We offer 2 UK delivery options. Next day: Orders must be placed before 3pm, selecting next day delivery. Standard Delivery: Standard delivery is within 3-5 working days of your order being placed. Our couriers typically deliver Monday-Friday. Please note Saturday and Sunday are not classed as working days. For international orders we offer Express and Standard delivery options – please refer to the website for country specific delivery.

You will receive an email to state that your parcel has been received into our warehouse, and it can then take up to 28 days for your refund to be processed from receipt of the returned parcel. You will receive another email once your refund has been processed. Funds will then be visible in the account of your original payment method within 3-5 days. Any refund will automatically be issued to the account of your original payment method used when placing the order. Refund processing times may vary during busy periods, including sale periods. We will endeavour to process your refund as quickly as possible.

Sadly, we do not offer an exchange or replacement service at the moment. Please feel free to place a new order if you wish to do so and return your original order for a refund as normal.

After registering your return on the Royal Mail portal, you will be sent an email with a QR code. You can present your QR code at the Post Office and a label will then be printed for you in branch.

We offer a 14 day returns policy for all goods, from date of receipt. Our UK returns service is tracked and subject to a £3.99 fee which will be deducted from your refund amount. All returned items must be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you. For international returns, Forever Unique do not offer pre-paid international returns. All return postage costs must be met by the buyer.

Once you have placed the items in your basket, go to view basket, here you will find the promo code box where you can enter any promo codes. Remember to click ‘apply’ to add the code to your order. Once applied you will see the promo value and the total value of your order will change to reflect the code. Please note only one promo/discount code can be used per order. You must enter the discount/promo code when you are checking out, as it can't be applied later.

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. > Visa > ,Mastercard > PayPal > ApplePay > GPay > Klarna We take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.