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FREQUENTLY ASKED QUESTIONS

How much does delivery cost and how long is delivery?

We now offer free standard delivery on all orders. We also have EXPRESS - 2 working days - delivery service. Please CLICK HERE for details of delivery time and cost.

What is your returns policy?

Our returns policy for full priced items is 14 working days and 7 days for sale items.
For international orders we offer a 30 day returns policy.

Do you provide free returns?

At the moment we are only able to offer a free UK returns service.

Do you provide free returns?

At the moment we are only able to offer a free UK returns service.

Do you provide free international returns?

Sorry - we are unable to provide a free returns service for International orders. As per terms all return costs for all international orders are upon the customer.

You have asked me for further information due to security checks but you have taken money from my account for my order. Surely this should not happen if there was a security concern?

We asked for further information from you as all payments are upfront and then are security checked by the bank to prevent fraudulent activity over the web.
These checks are in place to help protect the card holder from fraud. Your order was highlighted by the bank for further security checks - thus we requested further information from you.

How do I go about returning an item?

There should be a returns note in the parcel - just need to fill in your details and details of the item being returned – pack item securely and take it to the post office. It’s free to return and the post office will give you a receipt with a tracking number on it. Just need to keep this receipt safe until you have received your refund.
If you have lost your returns note – please contact
customerservices@foreverunique.co.uk

I applied a discount code to my order –but the discount did not show on my order?

As stated in the terms all discount codes are for full priced products only – all sale/reduced price items are not included.

I have received an "order cancelled" email, however, I only placed one order which I have already received. I didn’t place another order?

Not to worry – the cancellation emails are just an auto-system update, where any orders left 'pending' on the system are auto-cancelled.

I put in my company name and address but the Company name is missing from my confirmation email invoice?

Not to worry - due to default settings the first line of address does not always shows on the auto emails sent.

Do you have any shops where I come into the shop and try dresses on?

We are an online retailer only - we do not have any stores.
There are many outlets that stock some of the Forever Unique range - however we do not have a list of these stockists.