Forever Unique Delivery

 

We know how important it is to have the perfect festive outfits, make sure you order in plenty of time to avoid disappointment.

Please note, in the event of industrial strike action by our delivery partners, parcels may be delayed.

The above time frames are estimates and subject to delays outside of our control.

Priority Delivery parcels are dispatched via Royal Mail Tracked 24. If your order is placed before 3pm Monday – Friday, we aim to dispatch your parcel the same day, but please note that this is not guaranteed during busier periods.

Delivery Procedure

Our couriers typically deliver Monday-Friday. Please note Saturday and Sunday are not classed as working days.

A signature is requested on delivery. If you are not available to accept your parcel, the carrier may leave it with a neighbour if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left with a neighbour, the courier will take it back to the local depot and leave you a calling card telling you how you can pick it up or arrange re-delivery.

Order Tracking

Once your order has been dispatched and is on its way to you, you will receive an email to let you know. This email will contain your tracking information which can be tracked at one of the links below. Please note, your tracking link can take up to 24 hours to become active.

ROYAL MAIL:

https://www.royalmail.com/track-your-item

FEDEX:

https://www.fedex.com/en-gb/tracking.html

Signing for My Delivery?

We understand that you may not be home all the time, and in these situations your parcel can be left in a safe place or left with a neighbour at your request.

Do please be aware that any delivery instructions left are only requests and are not guaranteed by the courier service.

If it is not possible to fulfil your request, a calling card should be left by our courier which will include details of how to rearrange your delivery or where to collect your parcel.

Dispatch Times?

Priority Delivery parcels are dispatched via Royal Mail Tracked 24. If your order is placed before 3pm Monday – Friday, we aim to dispatch your parcel the same day, but please note that this is not guaranteed during busier periods.

For USA Express Delivery, US Customers will need to place their orders by 2:00 PM BST/GMT. All orders placed after 2:00 PM BST/GMT Monday to Friday will be dispatched the following working day whenever possible. 

Further Delivery Information

Sadly, at this time, we do not ship to BFPO or PO Box addresses.

Our distribution centre does not dispatch orders on Saturday, Sunday or Bank Holiday.

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

We are unable to change your delivery address once an order has been dispatched.

Please allow an extra working day for deliveries over UK Bank Holidays.

All orders are shipped from the UK.

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. For the USA we ship on a DDP(Delivery Duty Paid) basis which means all relevant import taxes and duties will be included in the final price up to $800. 

Unfortunately, we have no control over these charges. If you have any queries regarding customs charges, you are advised to contact your local customs office.

No refunds will be given for goods seized by customs.

UK Customers

Next Working Day deliveries can be made by our couriers anytime between 7.00 AM and 9.00 PM.

For orders placed on Free Delivery or Standard Shipping, deliveries can be made anytime between 7.00 AM and 9.00 PM, however our couriers do their best to deliver your parcels to fit around your lifestyle.

European Customers

For customers in Europe you may need to pay duties and taxes. You should be able to find out an approximate figure from your local government’s website.

Please note that delivery times vary depending on destination for our European/International customers. We are unable to guarantee a delivery date for international parcels as this is the responsibilty of the carrier once the item has been dispatched.

Delivery time will depend on the courier who has been chosen to deliver your parcel.

USA Customers

We ship to the USA on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. Please note if ordering to the USA and if your order is more than $800 you may be required to complete a 5106 form directed by US customs in order for us to have your package released to you. This is a one time form, if you have already completed one you will not need to complete it again.

Rest of the World Customers

 Anywhere not in the USA or UK may need to pay duties and taxes. You should be able to find out an approximate figure from your local governments website.

Exclusions

*Please allow an extra day for delivery to the following Postcodes:

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

* Please allow 2-5 Days for delivery to the following Postcodes:

Scottish Islands:HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

These postcodes also do not qualify for the following delivery service.

• Priority delivery

Northern and Republic of Ireland, Europe, USA & Canada and Worldwide delivery is standard delivery service only, no premium service applies.

If you have any queries regarding your delivery, please contact  customerservices@foreverunique.co.uk