Returns
UK CUSTOMERS – FREE RETURNS SERVICE
Our UK returns service is FREE – Please click here to access the royal mail returns portal to generate your printed returns label or QR code.
FOLLOW THESE STEPS TO RETURN YOUR ORDER WITHIN 30 DAYS OF RECEIPT:
Please print* your ‘Free Postage Label’, attach it to the front of your parcel and send via the Post Office or present your QR code if you do not have access to a printer.
Please remember to obtain a proof of postage receipt and ensure that you enclose your completed ‘Return Note’ inside your parcel.
To complete your returns note: Please tick refund next to your listed items and select one of the reason codes. Enclose this completed returns note within your parcel.
If you have lost your returns note, simply click here to print off a new one. Please note that we do not currently offer an exchange service.
*Free UK returns are ONLY provided via the Royal Mail Returns Portal.
If you wish to use another courier for your return, this cost will not be covered by Forever Unique. Our return address is as below:
Forever Unique
98 Cheetham Hill Road
Manchester
M4 4EX
England
Please state your order number on the outside of your return parcel and insert your return note or a copy of your invoice inside the returned parcel.
Please obtain the Proof of Postage receipt so you can track your parcel.
All items must be returned unworn, as sold with tags intact. We are unable to offer a refunds if product is returned with make-up stains, marks, perfume, fake tan,or if the hygiene seal has been tampered with. We are not able to refund items that appear to be worn, washed and not in original condition.
IMPORTANT NOTES:
Free Returns Services are only available via the Royal Mail Returns Portal. Any other way of posting returned goods are payable by the customer and the cost of postage is not refundable.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.
Swimwear: For hygiene reasons, swimwear can only be returned if the protective seal is still intact.
Bags and Accessories: Please take care not to damage, scratch or mark any delicate goods when examining them.
Please ensure you return your unworn goods in a fully resaleable condition, with swing tags attached, within 30 days of receipt.
All items should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. Forever Unique does not accept responsibility for any damage to which occurs during return shipping.
All goods will be inspected on return.
You will receive an email to state that your parcel has been received into our warehouse, and it can then usually take up to 7 to 10 working days for your refund to be processed from receipt of the returned parcel.
You will receive another e-mail once your refund has been processed.
Any refund will automatically be issued to the card you used to place the original order. Refund processing times may vary during busy periods, including sale periods. We will endeavour to process your refund as quickly as possible.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
INTERNATIONAL CUSTOMERS
FOLLOW THESE STEPS TO RETURN YOUR ORDER WITHIN 30 DAYS OF RECEIPT
Our returns address is:
Forever Unique
98 Cheetham Hill Road
Manchester
M4 4EX
England
To complete your returns note: Please tick refund next to your listed items and select one of the reason codes. Enclose this completed returns note within your parcel.
Forever Unique do not offer pre-paid international returns. All return postage costs must be met by the buyer.
Please return your parcel using a recorded postal service and obtain a proof of postage receipt. We cannot issue a refund for missing parcels that have not been sent using recorded delivery.
If you have lost your returns note, simply click here to print off a new one.
PLEASE NOTE:
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.
Swimwear: For hygiene reasons, swimwear can only be returned if the protective seal is still intact.
Bags and Accessories: Please take care not to damage, scratch or mark any delicate goods when examining them.
All items must be returned unworn, as sold with all tags intact.
We are unable to offer refunds if a product is returned with make-up stains, marks, perfume, fake tan, or if the hygiene seal has been tampered with.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Please ensure you return your unworn goods in a fully resalable condition, with swing tags attached if possible, within 60 days of receipt.
All items should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. Forever Unique does not accept responsibility for any damage to which occurs during return shipping.
All goods will be inspected on return.
It can usually take up to 10 working days for your refund to be processed from receipt of the returned parcel.We can't offer any exchanges currently and a new order will need to be placed. P&P for any new order placed due to exchange will be refunded, please email customerservices@foreverunique.co.uk with the order details
You will receive an e-mail once your refund has been processed.
Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days, although this may vary during busy periods, including sale periods. We will endeavour to process your refund as quickly as possible.
